Monday, 29 February 2016

Community News - New Dorset Team Volunteers

This week we are thrilled to annouce that we have had two new members join our Dorset Team volunteers group.

Annie from Annie's Farmhouse Craft will be joining us on the team to help with the Pinterest page and Frankie from Frankie and the Buttons will be taking on the role of running the Dorset Team page within Etsy

Both Pinterest and the Team Page are very visual and a fantastic way to show off all the Dorset Team has to offer. If you would like to see your items added to these pages please be sure to use the Dorset Team hashtag #DorsetTeam to share your products. 

Huge thank you to Annie and Frankie for taking on these roles it will help a huge amount and give a real boost to the team.

Saturday, 27 February 2016

#DorsetTeamTools - Share your crafting tools on social media

We have been really enjoying seeing your work in progress photos, thank you to everyone who has been sharing them to #DorsetTeam please keep them coming!

This week we would love to see the tools you use to create your items so please share the photos of your tools to #DorsetTeamTools . The hashtag can be used across social media so please do post Instagram photos, Tweets etc.

For extra promotion please also include #DorsetTeam in your post :) 

Friday, 26 February 2016

Featured Product - Ten and Six Fascinator

This week's featured product is this beautiful love bird fascinator made by Sarah from Ten and Six Craft.

The fascinator features two lovely little pink lovebirds surrounded by swirls of ivy and pretty pink dog roses. Perfect for a wedding or garden party!

Tuesday, 23 February 2016

Treasury Tuesday

Mum's the Word

Mothering Sunday is coming up soon. Here are some treats from the Dorset Team that would make lovely gifts!

Pink Mum heart hanging decoration.
Fabulous Mum Mothers day card Birthday card  floral card floral garland card thank you card designed by Doodle Dot
Allium Print,Flower Print,Mothers Day Gift,Gift for Mom,Abstract Flower Print,Garden Print,For the home,Housewarming Gift, Gift for Her,(9)
Soy Woodwick Candle Gift Set - Any 3 Glass Tumbler Layered Ombre Scented Candles from our spring range, unisex gift, Mothers Day gift
Handmade Mothers Day Card, 3d Flowers Card, Mothers Day Flowers Card
6 Stitch Markers, felt beads
Cross-stitch pattern - Every Cloud has a silver lining, downloadable pdf  *kit available!
Family Mini Set of 14 Paper Cut / Papercut Templates - Commercial Use - Instant download.
Tourmaline gemstone bracelet with sterling silver stardust beads, spiritual bracelet, chakra bracelet, meditation bracelet, positive energy
Old English Rose vintage tea cup and saucer set with yellow, pink and red roses - English bone china teacup - british tea - rustic style uk
Caravan Sterling Silver Necklace; vintage, camper, camping, for her, chain, mother's day, jewellery, gift ideas, gypsy, airstream, retro
PATCHWORK PILLOW, Crochet cushion, Crochet pillow, crochet applique, Flower cushion, Pastels, Crochet flowers, Mothers day gift, KerryJayne
Mothers Day gift, String dispenser, twine box, Daisy marguerite, garden twine dispenser, reclaimed cedar string box, wooden string twine box
Fabric storage basket organiser in rose flower and dotty taupe fabric - Mother's Day gifts - home organiser uk
Handmade Custom Memory Elephant- Wonderful Memory Softie Keepsake - Memory Bear
Gold, silver and pearl acorn ring

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Monday, 22 February 2016

Mother's Day Gift Guide by the #DorsetTeam

Mothering Sunday is fast approaching (6th March) so this week we wanted to share our brand new Dorset Team Mother's Day board.

The board is full of wonderful Mother's Day items by members of the Dorset Team and has been beautifully curated by Frankie from Frankie and the Buttons

Mother's Day Gifts by #DorsetTeam curated by DorsetTeam on Etsy

The board includes both handmade and vintage gifts which would be perfect for Mother's and Grandmothers.

Please share far and wide so we can show everyone what amazing gift ideas the Dorset Team has for Mother's Day!

Here are some of our favourite items from the #DorsetTeam Mother's Day collection....

#1 - Hearts and Flowers Necklace by Lynn Davy (Nemeton)

Photo Credit: Lynn Davy

This bright and cheerful necklace will be sure to bring a smile to your Mum's face this Mother's Day. The necklace has been made from pressed glass beads and has been made by Lynn who is based in Wimborne.

#2 - Why my Mummy is Brilliant Book by Lou Brown

How adorable is this "Why my Mummy is Brilliant" book?! The book can be personalised for each Mummy from each child.

Find the book here in Lou's shop. Lou is based in Bournemouth

#3 Wooden button sign by Mantra Makes

Photo Credit: Mantra Makes
This giant button sign has been handmade by Mummy of two, Samantha Wilcock from Mantra Makes. Samantha is based in Bournemouth and you can find her giant button sign here in her Etsy shop:

Tuesday, 16 February 2016

Treasury Tuesday

You Only Have One Mother

So spoil her on Mother's Day and tell her why she's special! Here are some ideas from the Dorset Team. See lots more here:

Mothers Day Card | Owl Card | Mom Card | Mum Greetings Card
Hand-painted pebble, personalised gift, Christmas gift, Mother's Day, Father's Day, "You are my Rock" or your own choice of message (PE01)
Mothers Day card Your simply the best Mothers Day card Typography Mothers Day card designed by Doodle Dot
PERSONALISED MOTHER'S RING sterling silver band stackable stacking family mum mother day personalized jewellery jewelry gift
Sterling silver and freshwater pearl earrings
Mother's Day Card- Sterling Silver- Mum card- Mom card- Friendship Bracelet- Greeting Card- UK Greeting Cards- Keepsake- Paper and Party
White Lavender: Mothers Day Gift, Luxury Soy Woodwick Candle in Heart Shaped Tin, 60g (2 oz), 15+ hours of burn time, unisex gift
Handmade Mothers Day Card, 3d Flowers Card, Mothers Day Flowers Card
Applique  textile Daisy birthday or mother's day or thankyou  card
Semi Precious Gemstone Bracelet, Mookaite Jasper Gemstone Beads, 2016 Guide, Spring 2016, Mother's Day Gift, Unique Gift, Handmade Bracelet
Why My Mummy Is Brilliant - Personalised Mother Gift Book, Mother's Day Gift, Birthday Gift for Mom
Mothers Day gift Gardening box, garden crate,  pyrography art, vegetable box, gardeners gift
Wooden Sign - Mothers Day Gift - Gift for Mother - Button Sign - Cute As A Button - Mothers Quote - Birthday Gift - Wood Button Wall Hanging
Personalised Silver Handprint necklace with bezel set stone, baby handprint necklace, Personalised baby Pendant, mummy gift, Mother's Day
Japanese Cherry Blossom Chunky Bath Bomb Flower
Coffee Tea Hot Drink Beverage Porcelain mug cup set in a contemporary modern design colourful green, red, yellow, duck egg blue

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Sunday, 14 February 2016

Featured Product - Instant Download Heart Blanket Pattern #DorsetTeam


It's Valentine's Day and love is in the air... Dorset Team has lots of beautiful items featuring hearts which are lovely at any time of year and not just today! How about this sweet baby blanket pattern from Kerry Jayne Designs, with its integral all-over heart pattern? What's not to love?

Saturday, 13 February 2016

Dorset Team Work in Progress - #DorsetTeam

We've really been enjoying seeing your creations take shape. Please share more pictures of your current work in progress - or let us have a sneak peek at your workspace, your materials or your tools!

Don't forget to share them to #DorsetTeam 

Friday, 12 February 2016

Featured Product: Poppy Dot - Steampunk heart pendant

Still time for last-minute Valentine's Day orders! Today's featured #dorsetteam product is this lovely steampunk heart pendant from Poppydot, featuring a brass filigree heart with a genuine vintage watch movement. 

Wednesday, 10 February 2016

Backstage Pass

Be an Expert - What to do when things go a bit pearshaped...

What to do when things go a bit pearshaped... 
Not all transactions are five-star perfect and from time to time things go wrong. A package doesn't arrive; something is damaged on receipt; or the size or colour are not quite what the customer expected. For new sellers especially, dealing with a problem transaction can seem daunting - so here are a few resources and suggestions. Experienced sellers, do please chime in with your tips and advice too!
Things you can do to help ensure happy customers include making descriptions and titles very clear and informative - remember people shopping on the mobile app won't necessarily see the description so your title should be clear what the item is and possibly its size/dimensions too. And it goes without saying that your main photo should be as clear and accurate as possible. Learn about photo dimensions and a whole bunch of other information about adding a listing here: 
Shop policies are vitally important. Not all customers will bother to read them but they are there to make it clear what the procedure is if there is a problem. Things like who is responsible for return shipping, how long the customer has to change their mind, under what circumstances you offer refunds and/or exchanges... most of this is covered by the EU Consumer Contracts Regulations (which replaced the old 'distance selling regulations') so do have a read and make sure your policies are fully compliant. Nice clear guide from Which? here:
Communication is the key in any situation where the customer isn't happy. Usually the situation can be resolved amicably and you'll still get a good review. Here is the Etsy guide to the review system:
However, sometimes you will get a bad review out of the blue anyway and it's up to you whether you then pursue it and try to persuade the customer to change it. If you feel you must respond, try to do so in a calm, professional and factual manner. Remember your future customers will be reading what  you wrote. And never, ever, ever, go to the Etsy Forums and post details of your correspondence with your 'problem' customer - this will get your thread closed by Admin and it looks very unprofessional. Remember that a lot of buyers read the Etsy Forums too. If you must vent, do it in a private forum or offline! A private thread on the Dorset EtsyTeam forum is the best place to ask for advice.
If all else fails and the customer opens a case with Etsy and/or their payment processor, here is the Etsy Help guide to the process: . Fingers crossed you never actually need to do any of this though!
Share your top tips for happy customers with the team - please tag them #DorsetTeamTips so we can find and retweet them :)

Tuesday, 9 February 2016

Treasury Tuesday

Mellow Yellow

Well, it's only 7th Feb, but the daffs are already out across many parts of a little selection of mellow yellows to bring cheer to your day :-)

Unique Fabric Wall Art   Primroses in Spring   Handmade felt    Driftwood Mount
Ostara Hare Greetings Card
Stitch Markers, Daffodil and Narcissus, set of 6
Yellow and White Rose Flower Crown, Festival Crown, Wedding Flower Crown, Bridesmaid Flower Crown, Halo Flower Hair Crown, Pretty Accessory
6 x Czech Glass Beads, Druk Flower Beads, Yellow Flower Beads, Yellow Glass Beads, Yellow Czech Beads FLW0001
Yellow Flower with Raindrops Clock
Flower Earrings - Colourful Earring - Yellow Jewellery - Valentines Gift - Gifts for Her - Polymer Clay Earrings - Studio Pickles
Yellow and white polka dot nail set
Handmade "Rubber Duck" earrings.....bathtime!
Lovely bees. Handmade drum lampshade for ceiling and the lamp stand. Perfect for children's bedroom. 25cm
Summer Love Birds - Gicleé Print
Vintage 70s Mustard Gold Full Length Coat Evening Jacket Wallis 10
Sheep Knitting Kit - April
Screen Printed Green Leather Zipped Purse Make Up Bag - Lemons / Fruit
Hot Lemon: Scented Wax Melts, Tin of 12, Luxury Soy Melts - Tarts, handmade, unisex gift

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